What are the shipping fees and delivery timeline?

• Indicated shipping timeline is an approximate number of days an order takes to deliver from the ship date indicated at checkout, and does not include weekends, holiday and any unforeseeable delays on the courier's end (weather, volume, traffic, etc). Delivery may be delayed if a change of delivery option was submitted on the customer's end. If your order consists of in-stock, shipping later and/or made-to-order pieces, the dispatch date may change. Make sure to check the dates indicated during checkout and on your confirmation email.
• The shipping fee is charged based on the subtotal before taxes, discounts, and non-refundable.

• We offer free 14 day-day returns for all customers. Shipping fees are non-refundable. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered.
• Please ensure to send back the correct and complete item(s) for your return.
• Please note your return will be processed within 5 business days from the time we receive it in our office. Once processed, we will send you a confirmation via email! May take an additional 5 - 10 business days for the fund to appear on your end.
• Must be in their original condition without signs of wear or damage
• Items returned by mail must be in all original packaging (tags, box, and pouch included)
• No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

No exchanges offered at the moment.

 What payment methods do you accept?

• We currently accept the following credit cards: Visa, Mastercard, and American Express
• Taxes are applied at check-out according to the state/province of the shipping address.

Do you have a warranty?

• Under our warranty, we’ve got your back. This means that for 2 years from the date of purchase, we’ll take care of your product if any issues occur because of the workmanship of the jewelry occurs.
• We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party.
• We do not recommend having our products worked on by outside jewelers as this voids any potential for refund or replacement (should a defect develop due to their work). This includes resizing or any type of repair work.
• Please note that in order for us to continue improving, we may require any defective piece to be sent back to us for inspection and quality auditing.
• Promotional products may be excluded from our warranty policy.